How can we help?

Yes. You can open a shop on your own shup8.com address, add products and take orders on the free plan. You only pay if you want to connect your own domain or unlock higher plan limits.

No. SHUP8 gives you your own online shop. You sell directly to your customers, you set your prices, and you keep your customer relationships.

Online payments go through our payment partner (Paystack) and are settled directly to your bank account. SHUP8 does not hold your sales money. A small processing fee applies to online payments, shown clearly in your dashboard.

Yes. You can record orders you settle offline, such as cash, bank transfer, pay on delivery or an in-person meeting. These are between you and your customer.

Subscribe to a paid plan, add your domain in the admin panel and follow the simple DNS steps. Your shup8.com address keeps working as a backup.

Your custom domain is disconnected and your shop keeps running on its shup8.com address under the free plan. Your data remains yours and you can export it.

Yes, as long as the items are legal and follow our Acceptable Use Policy.

Illegal goods, weapons, counterfeit items, unlicensed medicines or financial schemes, adult content and similar items listed in our Acceptable Use Policy.

No. Your store is ready from day one. Add your logo, products and prices and you can start selling.

You do. For your shop’s customers, you are the data controller and SHUP8 acts as your processor. See our Privacy Policy and Data Processing Terms.

You publish your own return and refund policy and handle refunds with your customers. See our Refund Policy for the details on both sides.

Email us, message us on WhatsApp or visit the Help page. We respond as quickly as we can.